What is Customer Voice?

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Knowing that it is important to capture your customers’ feedback, our platform provides you with the solution you need.  

With Customer Voice, your business has the power to generate more reviews and boost your star rating. With a few clicks, you can easily reach out to your customers via email or text and collect reviews on the sites that are most important to your business.

Equip your brand with a powerful listening tool that enables you to engage with your customers and deliver exceptional customer service. Similarly, your team has access to manage negative feedback promptly, enabling them to address situations before they potentially harm your reputation.

Customer Voice allows you to optimise your brand in the following key areas:

• Generate more reviews: Elevate your brand’s credibility with raving reviews and watch as new customers come pouring in. Simply choose a method, provide a customer list, and click send.
• Deliver a powerful listening tool: Customer Voice allows your brand the ability to listen to customer feedback and find ways to improve. Plus, it provides an avenue to address negative feedback before it goes live.  
• Boost star ratings across multiple review sites: With Customer Voice, you can select which sites to ask for reviews. This way you can target your most important customers and look great on platforms essential to your business success.