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User Notification Settings

5 min read

  1. Once the user logs in to Business Hub, they can select “Settings” in the left menu.
  2. Click “Notification Settings.”
  3. The user can then turn specific notification settings on or off.
    Notification-Settings.png

There are three types of notifications you can receive in Business Hub:
1. Email
2. In-app: using the bell icon.

Examples of Business Hub email notifications #

Business Hub sends emails to your customers to notify them of recent activity and update them on their progress. These emails sent on your behalf, are personalised to reflect your company’s branding and custom product names.

This article provides samples of these notifications for you to preview.

Email types #

Instant Email (when available) #

Instant Emails are delivered to recipients as soon as our system registers one of the events listed below (if applicable). These emails allow you to respond quickly to important events, such as new reviews and comments.

Instant Emails are sent for the following events:

  • Business Hub
    • Activation
    • File Upload
    • Inbox Messages
  • Reputation Management
    • Review
    • Review Response
    • Review Response Approval
  • Social Marketing
    • Customer Post
    • Lead
    • Post Notice
    • Social Calendar

Refer to the corresponding sections to view previews of these emails.

Daily Digest #

Daily Digest emails provide a summary of the following events that occurred the previous day:

Click the link below to download an example Daily Digest that includes all of the possible sections, for reference purposes. NOTE: Users likely won’t receive emails this long—Daily Digests usually only include 1-2 sections.

Download Daily Digest Example

Email content #

Business Hub #

Welcome to Business Hub #

New User Welcome email campaign

This email is distinct from the Welcome Message (above), and both emails could be sent to your customers. To avoid this, you can choose not to send a Welcome Message when you create a new Business Hub user, or you can change your Onboarding Campaign preferences.

By default, a New User Welcome (Product Adoption) Onboarding Campaign is sent to Business Hub users the first time they log in to Business Hub. The following is an example of this campaign.

Subject: Welcome to {Business Hub Name}

Example: Welcome to Business Hub

Welcome_to_Business_Center_2__Campaign_.png

Executive Report Email

The Executive Report serves as your definitive reference for assessing your online presence. By default, automated Executive Report emails are dispatched to Business Hub users who meet either of the following criteria:

  • Are linked to your account with active products that contribute data to the report, or
  • Have connected and authenticated a Google Business Profile or Advertising Intelligence account.

You can opt to choose whether users receive email notifications for the Executive Report either Weekly or Monthly. Learn more

Monthly #

Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Monthly.png

Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Monthly_2.png

Weekly

Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Weekly.png

Subject: New Executive Report for {Company Name}

Example: New Executive Report for Omega Dental Specialists

Executive_Report_-_Weekly_2.png

 

Activation #

This email is sent to a user when you activate a product or add-on for them.

Subject: {Product Name} Activated

Example: Reputation Management Activated

Product_Activated.png

Subject: Add-on for {Product Name} Activated

Example: Add-on for Reputation Management Activated

Add-on_Activated.png

 

File Upload #

This email is sent to a user when you upload a file for them. The event is also included in the Daily Digest.

Subject: New File Upload for {Customer Name}

Example: New File Upload for Omega Dental Specialists

New_File_Upload.png

 

Reputation Management #

Review #

This email is sent to a user when Business Hub pulls in a new review for their business. The email contains the contents of the review. The event is also included in the Daily Digest.

Subject: New Review for {Company Name}

Example: New Review for Omega Dental Specialists

Review.png

 

Review Response #

This email is sent to a user when you post a review response on their behalf.

Subject: New Review Response for {Company Name}

Example: New Review Response for Omega Dental Specialists

Review_Response.png

 

Review Response Approval #

This email is sent to a user after you have written a review response on their behalf, and they have arranged to approve or request changes to the response before it’s published.

Subject: New Review Response Approval for {Company Name}

Example: New Review Response Approval for Omega Dental Specialists

Review_Response_Approval.png

 

Listing #

When Reputation Management notices one of the following events, the event is included in the Daily Digest:

  • A new listing is found.
  • A listing is marked as incorrect.
  • A listing is updated.
Listing.png

 

Mention #

When a new mention is pulled into the Mentions tab in Reputation Management, the event is included in the Daily Digest. The following categories are included:

  • Social Sites—Includes all sites listed under the Social Sites category in Listing Sources. This includes, but is not limited to, Facebook, Foursquare, Instagram, LinkedIn, and Twitter.
  • Images—Images pulled into Reputation Management that matches one or more of the mention keywords configured.
  • Very Positive—Mentions that receive a very positive sentiment rating.
  • Somewhat Positive—Mentions that receive a somewhat positive sentiment rating.
  • Neutral—Mentions that receive a neutral sentiment rating.
  • Somewhat Negative—Mentions that receive a somewhat negative sentiment rating.
  • Very Negative—Mentions that receive a very negative sentiment rating.
Mention.png

 

Social Activity #

This email is sent to a user when a social post is left on one of their business’s connected social media accounts. The email includes the following sub-categories:

  • My Profile—Posts made to the business’s connected social media accounts.
  • Employee Profiles—Posts made via an employee’s Twitter account connected in Reputation Management.

 

Social Marketing #

Agent Post #

When you schedule a post for a user on one of their connected social media accounts, the event is included in the Daily Digest.

Agent_Post.png

 

Customer Post #

This email is sent to a user when Social Marketing detects a post left on one of their connected social media accounts. The event is also included in the Daily Digest.
Note: Emails will only be sent when a customer creates a post. Users will not receive an email notification for customer comments and/or replies to posts.

Subject: New Customer Post for {Company Name}

Example: New Customer Post for Omega Dental Specialists

New_Customer_Post.png

 

Lead #

This email is sent to a user when Social Marketing detects a social media post that matches one of the lead searches they have configured. The event is also included in the Daily Digest.

Subject: New Lead for {Company Name}

Example: New Lead for Omega Dental Specialists

Lead.png

 

Post Notice #

This email is sent to a user when one of their social media posts has failed. The event is also included in the Daily Digest.

Subject: New Post Notice for {Company Name}

Example: New Post Notice for Omega Dental Specialists

New_Post_Notice.png

 

Social Calendar #

This email is sent to a user when a social calendar has been drafted and is ready for their review. The event is also included in the Daily Digest.

Subject: New Social Calendar for {Company Name}

Example: New Social Calendar for Omega Dental Specialists

New_Social_Calendar.png

 

Advertising Intelligence #

Account Connection #

If a user’s account disconnects from Advertising Intelligence, the event is included in the Daily Digest.

Account_Connection.png

 

Campaign Status #

When a user submits a Digital Advertising campaign order, the event is included in the Daily Digest.

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