Reviews: AI-generated review responses

Artificial intelligence has been integrated into the Manage Reviews functionality in Reputation Management to allow users to quickly create a review response using AI-generated content. This feature works for accounts with Reputation Management Pro. The AI suggest response feature can be used in app to respond directly to Google or Facebook reviews and used to generate responses for other review sites. See below. 

Why is this important?

Streamlines the process when a user wants to quickly respond to a review on Google or Facebook to save time, improve the ease of content creation, reduce research needed, and allow users to interact with their audiences faster. 

How does it work?

Go to the Reputation Management dashboard then click “Reviews” –> “Manage Reviews” in the main menu. Filter reviews by “Without Responses” to display the reviews that require a response. Look for the “Suggest Response” and select that:

After clicking “Suggest Response” the AI will generate a response: 

After the AI response is generated, the user can make edits or changes to it. If the user is satisfied with the response, simply click the “Respond” button. 

The AI suggest response feature can also be used to respond to reviews from other sites. Simply click the “Suggest response” button to generate the response then click “Copy response” –> “Respond on [review site]” where this AI-generated response can be used.