AI-generated “suggest a reply” for comments in Social Marketing

What is it?

Artificial intelligence has been integrated into the social commenting functionality in Social Marketing to allow users to quickly reply to a social comment by a follower using AI-generated content. This feature works for accounts with Social Marketing Pro.

Why is this important?

When there is a new response or comment on the business page, the user or admin can quickly generate a reply using AI technology that will analyze the follower comment to provide a reply with the appropriate tone and sentiment. 

How does it work?

Step 1 – Click on “My Posts” → “Customer Posts” from the left nav panelSM-navigation.png

Step 2 – Click the “Comment” button, both Responded To and Awaiting Response filters will have this option available:

SM_AI_Generated_Reply_to_Comment.png

Step 3 – Clicking the comment button will open the “Suggest reply” option; click “Suggest reply” to get a AI-generated reply to the following comment:

AntiqueHouse_AI_reply.png

Step 4 – If satisfied with the AI-generated response, simply click the “Post” button or edit the response then post the reply: 

edited_SM_Post_AI_generated_reply.png
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