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ACTONIA PRIVACY STATEMENT

At Actonia SA, we take your privacy seriously. We are committed to protecting your personal information and ensuring it is handled responsibly. This Privacy Statement outlines how we collect, use, and safeguard your information.

  1. What is covered by this Privacy Statement?
    1. This Statement applies to any personal information we collect:
      1. Through our website or other digital channels
      2. During electronic communication (e.g. email)
  • When you use our products and services. This Statement defines terms like “personal information,” “data subject,” and “processing” as outlined in the Protection of Personal Information Act (POPIA) of 2013.
  • We may use cookies to gather standard website usage data.
  1. Your Consent:
    1. By using our website, communicating with us electronically, or using our products and services, you consent to the processing and transfer of your personal information as described in this Statement.
  1. How We Use Your Information:
    1. We use your personal information only for the specific purposes for which it was collected. These purposes may include:
      1. Providing and improving our products and services
      2. Communicating with you about your account or inquiries
  • Fulfilling legal or research requirements
  1. Conducting market research or customer satisfaction surveys
  1. Disclosure of Information:
    1. We may disclose your information to third-party service providers who assist us in delivering our products and services. These providers are contractually obligated to handle your information securely.  
  1. Your Rights:
    1. You have the right to access, update, or delete your personal information. You can also object to the processing of your information for marketing purposes. For more information on your rights, please refer to our website.  
  1. Changes to this Statement:
    1. We may update this Privacy Statement at any time. The revised version will be posted on our website.
  1. Actonia SA Statement of Applicability
    1. This Privacy Statement applies to the processing of your personal information by Actonia SA when you:
      1. Use our website or digital platforms
      2. Utilize our products or services
  • Provide us with products or services
  1. Engage with us in any capacity
  1. Please note that this statement does not extend to:
    1. Third-party websites linked from our website
    2. Websites that link to or advertise on our website
  1. Collection of Personal Information
    1. Directly from you: This includes information you provide when you:
      1. Purchase and use our products and services
      2. Contact us with inquiries (name, contact details)
  • Apply for employment (employment history, qualifications)
  1. Visit our website or social media platforms (browsing habits, IP address)
  1. Through third parties: This may include information received from regulators in certain circumstances.
  1. The type of information we collect depends on the situation:
    1. Account Management: For purchases and service use, we may collect name, contact details, and account numbers.
    2. Website and Social Media: We may collect browsing data, email address, IP address, and usernames for website optimization and interaction.
    3. Employment Applications: During job applications, we collect qualifications, work experience, and references.
    4. Security Cameras: In specific areas, security cameras may record video footage.
  1. Transparency is important:
    1. We strive to clearly indicate what information is mandatory and what is optional.
    2. We explain the consequences of not providing requested information.
  1. Data Retention:
    1. We only keep your information as long as necessary:
      1. To fulfill the purpose for which it was collected
      2. As required by law
  • As per agreements with you
  1. How We Use Your Information

 

We use your personal information only for specific purposes, with your consent, or as required by law. These purposes may include:

  1. Responding to Inquiries: We use your information to answer your questions and address your requests.
  2. Fulfilling Orders and Services: We use your information to deliver the products and services you purchase.
  3. Website Access and Functionality: We may use your information to grant access to specific areas of our website or optimise your user experience.
  4. Legal and Regulatory Compliance: We may use your information to comply with legal obligations or industry regulations.
  5. Security and Protection: We may use your information for security purposes to protect our systems and users.
  6. Marketing and Communication: With your consent, we may use your information for marketing purposes, such as promoting our products and services.
  7. Website Analytics: We may collect non-personal information about website usage to understand user behaviour and improve our website.
  1. Sharing Your Information

We will only disclose your personal information in limited circumstances:

  1. With Your Consent: We will always obtain your permission before sharing your information for marketing or other non-essential purposes.
  2. Legal Requirements: We may be required to disclose your information by law, court order, or to comply with regulations.
  3. Service Providers: We may share your information with trusted service providers who help us deliver our products and services. These providers are contractually obligated to protect your information according to strict security standards.
  1. Examples of Third-Party Recipients:
    1. Service providers who assist with product delivery or customer support
    2. Accredited debt collection agencies, if necessary
    3. Regulatory bodies, courts, or law enforcement, if legally required
  1. International Data Transfers

 

We may need to transfer your personal information to other countries for processing or storage. This could occur when:

  1. Our service providers operate in different locations
  2. We need to comply with legal requirements in other jurisdictions

We will ensure that any recipient of your information agrees to protect it in accordance with the POPIA or equivalent data protection laws.

If we need to transfer your information to a country with less stringent data protection standards than the POPIA, we will obtain your explicit consent beforehand.

  1. Information Security

We prioritise the protection of your personal information. To safeguard your data, we implement robust technical and organizational measures, including:

  1. Your Data Rights

You have certain rights regarding your personal information under the POPIA:

  1. Access: You can request a copy of the personal information we hold about you.
  2. Correction: You can request to have any inaccurate or incomplete information corrected.
  3. Deletion: You can request that we delete your personal information under certain circumstances.
  4. Objection: You can object to the processing of your information for marketing purposes or other reasons.
  5. Complaints: You have the right to lodge a complaint with the Information Regulator if you believe your data rights have been infringed.
  6. Legal Action: You have the right to take legal action in case of alleged interference with the protection of your personal information.

We encourage you to exercise your data rights. Please refer to our website for detailed information on how to submit your requests.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website.  

  1. What are cookies?

Cookies are small data files stored on your device by your web browser. They help websites remember information about you and your preferences, such as login details and browsing habits.

  1. How do we use cookies?
    1. Essential Cookies: These cookies are essential for the website to function properly and allow you to access secure areas.
    2. Performance Cookies: These cookies collect anonymous information about how you use our website. This helps us improve the website’s performance and user experience.
  • Functionality Cookies: These cookies remember your preferences (like language) to personalize your experience.
  1. Targeting/Advertising Cookies: These cookies are used to deliver relevant advertising to you on our website and other platforms. We may use both first-party (Actonia SA) and third-party cookies for this purpose.
  1. Controlling Cookies:

You can control how cookies are used in your browser settings. Most browsers allow you to block or delete cookies entirely, or to notify you when a cookie is being sent. However, please note that some parts of our website may not function properly if you disable cookies.  

By continuing to use our website, you consent to the use of cookies as described above.

For more information about cookies and how to manage them, please visit the website of your web browser.

Information Regulator

You have the right to lodge a complaint with the Information Regulator in writing as per their website https://inforegulator.org.za/ to:

Complaints email: POPIAComplaints@inforegulator.org.za

General enquiries email: enquiries@inforegulator.org.za

Physical address

JD House

27 Stiemens Street,  Braamfontein, Johannesburg, 2001

Postal address

PO Box 31533, Braamfontein, Johannesburg, 2107

Phone 010 023 5200